Frequently Asked Questions
Check out our Frequently Asked Questions (FAQs) section.
If you can think of the question, chances are someone else has too!
Browse through the frequently asked questions sections listed below to find the answer you are looking for. You can also review our terms and policies for service clarity.
How do I go on an adventure with Jah Know Tours?
We are so excited to help you discover Jamaica. To make a reservation with us, you first have to decide whether you want to reserve a custom adventure, join us on a themed group adventure, or both! To reserve a custom adventure, follow the instructions listed by clicking here. To reserve a seat on one of our themed adventures, click here.
What information do I need to make a reservation?
To make a reservation, you will require the full name of your group representative, a contact number, e-mail, travel dates, and payment information.
How do I reserve my travel date(s)?
Payment is required in order to reserve your adventure. For themed adventures, you must make payment before the advertised deadline. For custom packages, guests have the option to reserve by making a full payment, or by putting a deposit towards the reservation and paying the remaining balance two weeks prior to travel. To make a deposit, click here. The deposit charge will vary depending on the number of guests and/or package selected. You can calculate your deposit cost by entering the number of guests you expect to join you. Once a deposit is provided, your date is secure. Please note that all deposits are non-refundable. For more information, see our payments and deposit policy as outlined below in our terms and conditions.
Can I pay for my booking or upgrade my reservation in person?
Jah Know Tours only accepts payments via the methods outlined on our digital platform, unless otherwise approved in writing by an authorized manager.
How many people are included in my adventure?
The number of guests you can in your package reservation is entirely up to you - each adventure is priced for single admission, so simply add another package for each guest you would like to bring along.
I am a solo traveler - can I make a reservation for one person?
Of course! We love to tour the island, no matter how small the crew. As a solo traveller, you can join our monthly group adventures Or reserve a private and custom package. The choice is yours.
That said, Jah Know Tours aims to keep prices low, so we offer group packages to make them more affordable for our guests. Groups of two or more receive discounted rates, so find a friend during your travels to get a better deal!
I'm having a hard time reserving online- Can I get help?
Yes, of course! If you are having trouble with our website, click here to fill out reservation information manually and we will contact you as soon as possible to best support you.
Are custom activities included in the standard package?
Our packages include pre-selected excursions, chosen based on your interests. Custom activities are optional add-ons, some are included in the package, and some may incur additional fees. Activity prices are determined once customization choices, group size, and the adventure date(s) are confirmed. Final invoices are issued after submitting all information so there are no surprises!
What are costs of activities?
The activities prices can vary greatly, some can even being included in your adventure free of charge. Activity costs can also vary depending on the season and availability. Typically we encourage guests to select the activities they are interested first, then we confirm the cheapest rates around the island to build activities into one package quote for your convenience. After receiving your quote, you can add or subtract activities according to your liking!
Which activities do you recommend?
Our favourite activities include the Bob Marley 9 mile adventure, cliff diving, ATV 4-wheeling, visiting Maroon settlements, and chasing waterfalls!
Can I book activities and features without booking an adventure package?
Yes, these may be booked separately from adventure packages. To book a single activity and/or features only, add the activity or features you are interested in to your cart, and skip adding a package selection. You can then follow the check out process as usual.
How many activities can I do in one day?
Activity time frames, costs, and availability can greatly vary; all these factors determine how packages are built. We ask that guests consider a maximum of three activities per day- this is so that we can best account for travel time, traffic, meal times, and unexpected stops along the way. Please note that some activities may take place on an different day than your adventure package; guests are made aware of the itinerary in advance and prior notice will be provided for any changes in scheduling.
Why can’t I find the activity I want to do?
Want to do an activity that is listed as unavailable or not listed at all? No problem.
Request the activity you would like in the additional information section when filling out your reservation form, after check out.
How do the custom features work?
Features are optional add-ons, designed to enhance your overall bespoke experience. You can add as many features as you like, for as many people as you like, so each guest on your adventure can enjoy their own custom experience. The features include options such as food and beverage menus, airport or shuttle transfers, private security accommodations, and more.
Which areas in Jamaica are available to tour?
Jah Know Tours explores all of the parishes of Jamaica. Wherever you want to go, we can take you there!
Which parish should I choose for my adventure?
That completely depends on you. Each parish in Jamaica has its own nature, cultural, and educational attractions. Each has its own unique vibe and appeal. Choose one, or choose all... you will have a great time no matter your choice.
Our favorite parish to tour is St Ann, our favorite parish to stay is St Mary, and our favorite parish to party is Kingston.
Where will I meet Jah Know Tours staff for my adventure?
Jah Know Tours staff will meet you at the airport arrivals / exit pick-up area, look out for our logo!
Jah Know Tours staff will meet you at a pre-determined, public, and taxi accessible location, within the parish of your adventure. You will be informed of this location a minimum of two (2) weeks prior to your travel date. If your accommodations are located outside of the parish selected, shuttle transfer services are an additional feature we offer to get you where you want to go. Be sure to add this custom feature at checkout.
Jah Know Tours staff will meet you at the activity location. You will be informed of the address prior to your travel date. If in need of transportation, shuttle transfers and personal driver services are additional features we offer to get you where you want to go. Be sure to add this custom feature at checkout.
Charter driver service:
Jah Know Tours staff will meet you at a custom location of your choosing, or at your hotel/resort. For custom pick-ups, the location must be an area that can be located using Google Maps. For hotel pick-ups, there are typically designated pickup locations. Alert the front desk 30 minutes prior to departure time that a driver from Jah Know Tours will be coming for you, and provide them with your full name. Our staff will meet you by the main entrance / designated pick-up zone.
What currencies does Jah Know Tours accept?
At this time, Jah Know Tours accepts payments in the Jamaican Dollar (JMD) and the United States Dollar (USD) via our online platforms. We are working to add more currencies soon!
To make a payment in USD, during checkout select PayPal or a Credit/Debit card as the method of payment.
To make a payment in JMD, during checkout, select "Cash Payment", and follow the instructions to submit proof of payment accordingly.
I am a Jamaican - can I get local pricing?
At Jah Know Tours, we are proud to say locals of Jamaica get special perks! To get local pricing on your custom adventure, during checkout enter coupon code "LANDWELOVE". Local pricing discount rates may vary; proof of Jamaican citizenship is required.
The pricing and method of payment to receive pricing on monthly group adventures will be advertised via social media. Local pricing is
Are you a Jamaican that is also #teamjamaica certified? Bring paying guest(s) with you on a themed adventure, and join the ride, for free!
Use coupon code "#teamJamaica", proof of certification is required.
Can I get a discount on my custom adventure if I book more than one day?
Yes, of course! We offer discounted packages for guests purchasing multiple adventure packages.
Interested in touring more than two (2) days? No problem! Pay your deposit, and when filling out the reservation form, include how many days your would like to reserve. A Jah Know Tours representative will then contact you with a final invoice, with your special discount included.
I reserved a tour date, but my plans have changed, how can I get help with this?
Sorry that your plans have changed. Contact a Jah Know Tours representative as soon as possible at 1-888-982-4547 or at 1-876-325-9503. We do not offer refunds at this time, but the good news is that most of our adventure packages have a lifetime guarantee, so we can help you to exchange your custom reservation date(s) for the future! Please ensure to review our terms and policies listed below on exchanges, refunds, and cancellations.
What happens in the event of bad weather?
Jah Know Tours operates rain or shine. Island life can see a downpour one minute, and scorching suns the next! While the weather can be known to impact traffic and water clarity conditions, we pride ourselves on our love for nature and experiencing the authenticity of the island in the sun and drizzle alike. In cases of inclement weather, guests may be contacted to make alternative arrangements for activities or reschedule the reservation to the next available date.
Does Jah Know Tours allow pet animals on tour?
Jah Know Tours has an official pet mascot for our tour adventures! Her name is Eden the dog, and she is trained as an emotional support animal. If you are lucky enough, she will accompany you as a guide along your tour. If you have an allergies to animals, ensure to make our staff aware of this prior to your adventure.
At this time we do not allow other animals or pets aboard tours, as we cannot guarantee their level of training and comfortability during transport.
What should I bring with me?
Every journey is different, however, there are some items that are always a great idea to pack.
We recommend bringing:
Souvenir & Tip Money
Packed Meals (Breakfast, Lunch, Dinner)
Change of Clothes
Quick Dry Towel
For your convenience, here is a shopping list of our recommendations for adventures in Jamaica: click here
How much money should I bring along for tips and souvenirs?
Souvenirs can range from $5 to $50+ depending on the value of what is being purchased. As for tipping, the amount is up to you. For guided tours, guests typically give 10-20% of the trip cost. If you have outstanding guides on your tour, feel free to give to each of them according to your heart's desire! A giving heart goes a long way.
Does Jah Know Tours help with special occasions or events?
Yes! We would love to help you with your special occasion, whether it is a wedding, honeymoon, corporate retreat, birthday celebration, or another special event booking. Reserve your occasion date, then make sure your specify additional needs when completing your reservation form. You can also contact us directly regarding your custom needs by contacting Jah Know Tours through e-mail, phone, or social media.
I am currently involved in the tourism/hospitality industry, how can I collaborate with Jah Know Tours?
Join our team and collaborate through our parent company, TVOC Network. You can start the collaboration process by clicking here.
Can I work with Jah Know Tours?
Of course! Jah Know Tours is always on the lookout to hire new guides, drivers, and security! Submit an application to join our team and work alongside us by clicking here.
How do I contact Jah Know Tours?
You can contact a Jah Know Tours representative by sending us a message through Instagram @jahknowtours, through WhatsApp at 1-876-325-9503, toll-free at 1-888-982-4547, or by submitting your message through the form below.
Terms and Policies
Terms and Conditions of Use
Last Revised November 19, 2022
AGREEMENT BETWEEN CUSTOMER AND JAH KNOW TOURS.
Welcome to the JahKnowTours.com website (the "Website"). This Website is provided solely to assist customers in gathering travel information, determining the availability of travel—related goods and services, making legitimate reservations or otherwise transacting business with travel suppliers, and for no other purposes. The terms "we", "us", "our", “Jah Know Tours” and "JKT" refer to Jah Know Tours, and its subsidiaries and corporate affiliates, including TVOC Network LLC, and TVOC Network International (collectively, the "Companies"). “Jah Know Tours Partner” means any co-branded and/or linked website through which we provide links, content or service. The term "you" refers to the customer visiting the Website and/or booking a reservation through us on this Website, or through our customer service agents.
USE OF THE WEBSITE
As a condition of your use of this Website, you warrant that:
you are at least 18 years of age;
you possess the legal authority to create a binding legal obligation;
you will only use this Website to make legitimate reservations for you or for another person for whom you are legally authorized to act;
all information supplied by you on this Website is true, accurate, current and complete; and
if you have an account, you will safeguard your account information and will supervise and be completely responsible for any use of your account by you and anyone other than you.
Jah Know Tours takes the health and safety of our employees and guests very seriously. We have implemented enhanced vehicle cleaning practices, workplace protocols and constant communication about hygiene to meet the new health and safety challenges and expectations presented by COVID-19.
Jah Know Tours COVID-19 Procedures
- Employees are required to undergo temperature checks upon start of shift
- Employees are required to clean frequently touched surfaces after every booking
Jah Know Tours takes the health and safety of our employees and guests very seriously. We have implemented enhanced vehicle cleaning practices, workplace protocols and constant communication about hygiene to meet the new health and safety challenges and expectations presented by COVID-19.
If you begin to feel unwell or exhibit any of the symptoms listed below, you must contact us immediately at firstname.lastname@example.org
In the event you are tested positive for COVID-19, you will not be able to partake in excursions / tour activities. Your tour pass will be credited to you and made available for use at the next available date pending test results.
International Travel Policy & Liability
You are responsible for ensuring that you meet foreign entry requirements and that your travel documents, such as passports and visas (transit, business, tourist, and otherwise), are in order and any other foreign entry requirements are met. We have no special knowledge regarding foreign entry requirements or travel documents. We urge customers to review travel prohibitions, warnings, announcements, and advisories issued by the relevant governments prior to booking travel to international destinations.
Passport and Visa: You must consult the relevant Embassy or Consulate for this information. Requirements may change and you should check for up-to-date information before booking and departure. We accept no liability if you are refused entry onto a flight or into any country due to your failure to carry the correct and adequate passport, visa, or other travel documents required by any airline, authority, or country, including countries you may just be transiting through. This includes all stops made by the aircraft, even if you do not leave the aircraft or airport.
Health: Recommended inoculations for travel may change and you should consult your doctor for current recommendations before you depart. It is your responsibility to ensure that you meet all health entry requirements, obtain the recommended inoculations, take all recommended medication, and follow all medical advice in relation to your trip.
Disinsection: Although not common, most countries reserve the right to disinsect aircraft if there is a perceived threat to public health, agriculture or environment. The World Health Organization and the International Civil Aviation Organization have approved the following disinsection procedures: (1) spray the aircraft cabin with an aerosolized insecticide while passengers are on board or (2) treat the aircraft's interior surfaces with a residual insecticide while passengers are not on board. For more information, see: https://www.transportation.gov/airconsumer/spray
BY OFFERING RESERVATIONS FOR TRAVEL PRODUCTS IN PARTICULAR INTERNATIONAL DESTINATIONS, JAH KNOW TOURS DOES NOT REPRESENT OR WARRANT THAT TRAVEL TO SUCH AREAS IS ADVISABLE OR WITHOUT RISK, AND IS NOT LIABLE FOR DAMAGES OR LOSSES THAT MAY RESULT FROM TRAVEL TO SUCH DESTINATIONS.
Code of Conduct
Passholders who reserve travel with Jah Know Tours agree to act in accordance with the Code of Conduct. Jah Know Tours reserves the right to refuse service and cancel reservations without refund to passholder's who are in violation of the code of conduct.
The passholder will act in a respectful manner towards staff and guests.
The passholder will act in a manner to keep persons free from harm to best of their ability.
The passholder will act in a manner that observes and keeps the laws of Jamaica.
The passholder will act in accordance with the authority of security guide while on route.
The passholder will act in accordance with the policies outlined by Jah Know Tours.
The passholder will not partake in reckless behaviour to endanger guests or staff.
The passholder will not perform any harrasment, abuse or assault, bullying, misconduct, discrimination or illegal activity.
Digital Policy & Media Release
Digital Technology & Digital Media
Jah Know Tours uses digital technology and digital media for operational needs. Any digital content captured by Jah Know Tours devices will be considered property of Jah Know Tours and may be used for marketing and/or promotional purposes. By partaking in services, the passholder grants Jah Know Tours the absolute and irrevocable right and permission, in respect of digital content recorded, to use, re-use, publish, and re-publish the same in whole or in part, individually or in conjunction with other content, and in conjunction with any printed matter, or electronic matter, in any and all media now or hereafter known, and for any purpose whatsoever; and to the passholder's name in conjunction therewith if the Jah Know Tours so chooses.
By partaking in services, you hereby release and discharge Jah Know Tours from any and all claims and demands arising out of or in connection with the use of the content, including without limitation any and all claims for libel or invasion of privacy.This authorization and release shall also inure to the benefit of the heirs, legal representatives, licensees, and assigns of the Companies.
Mandatory Forms Policy
The Guest Information Form and the Waiver & Release Form are considered mandatory.
It is the passholder's responsibility to fill out the mandatory forms prior to the adventure start. Failure to fill out the forms may result in the non-refundable cancellation of booking.
To view the Guest Information Form, click here
To view the Waiver and Release Form, click here
All transactions must be made through online platform (www.JahKnowTours.com), unless approval for alternate payment methods is provided in writing by an authorized JKT representative.
Only select foreign currencies are presently accepted. If a currency convertor is available on the Website, the following terms and conditions apply: Currency rates are based on various publicly available sources and should be used as guidelines only. Rates are not verified as accurate, and actual rates may vary. Currency quotes are not updated every day. The information supplied by this application is believed to be accurate, but we do not warrant or guarantee such accuracy. When using this information for any financial purpose, we advise you to consult a qualified professional to verify the accuracy of the currency rates. We do not authorize the use of this information for any purpose other than your personal use and you are expressly prohibited from the resale, redistribution, and use of this information for commercial purposes.
Not recognizing the charge on your statement? Service charges by JKT are occasionally billed through our parent company, TVOC Network (The Voice of Community Inc). If you receive a charge in this company name, rest assured your payment is secured!
JKT currently accepts all major credit cards through Paypal, Stripe, and/or Wix Payments. To protect you, Pay pal uses SSL encryption to safeguard your data. JKT does not see your credit card details at any time and the information is not stored or held by us in any way.
Deposit balances are credited towards adventure packages, features, and/or activities. Full payment of remaining balance is due fourteen (14) days prior to reserved date(s). Late payments may be subject to a 15% late payment fee. Guests with overdue/unpaid balances within seven (7) days of reservation will have considered forfeited their deposit and will have their reservation date(s) cancelled; forefeited deposits are not refundable or exchangable.
Cancellations, Refunds, and Exchange Policy
Adventure packages have a lifetime guarantee. We understand that unforseeable things can happen during your vacation, so while we do not offer refunds at this time, we are more than happy to accommodate your need to reschedule your package, within reason. To request an exchange for a cancellation, contact us with prior notice. In the event of cancellation with prior notice, packages are exchangeable and valid for the next available date,
subject to our terms. In the event of cancellation with short notice, late notice, or same-day notice, consideration will be given on a case-by-case basis.. In the event of cancellation with insufficient notice, packages are invalidated and are ineligible for exchange. A maximum of two (2) short notice reschedules, (1) late notice reschedule, or (1) same-day notice reschdule are permitted prior to package invalidation. Should any portion or leg of the package be used, it will be considered invalidated for exchange or later use.
Notice is defined as:
Prior notice: over fourteen days
Short notice: within fourteen days
Late notice: within seven days
Same-day notice: within one day (24 hours)
Insufficient notice: under three (3) hours
Features & Activities
Package add-ons such as features and activities are optional services.
Activities may be reserved separate from adventure packages. Features may be used solely in conjunction with tour packages and/or activities. Features and activities are not exchangable or refundable. Jah Know Tours reserves the right to outsource features and activities to third-party associates for service completion. Activities booked through third-parties may not be rescheduled for future dates.
Upgrades, Charter Service, Shuttle Service, & Airport Transfers
It is the passholder's responsibility to advise Jah Know Tours representatives of all delays or time restrictions that may impede on schedule of events. The passholder will have deemed to forfeit their transportation should they not be ready for transportation within 30 minutes of the scheduled time. Under no circumstances will Jah Know Tours be held or considered liable for missed flights or connections as a result of weather conditions, traffic conditions, passholder's timeliness, or other unforseeable events.
In the event a transport upgrade is not readily available for the passholder on the reservation date, a refund shall be issued solely for the cost of the transport upgrade; alternative arrangements shall be made for transportation at the standard level of service.
Trained Animals & Pets
Jah Know Tours trains animals to accompany staff and guests on tour adventures. Trained animals may serve as guard animals or emotional support animals; such animals are considered property of Jah Know Tours and may not be removed from premises. Jah Know Tours animals may accompany passholders' during select tour packages and/or activities; passholders are not permitted to feed these animals at any time. All activities related to animals must occur within Jah Know Tours property or tour operations. If you have an allergy to any animal, ensure to make our staff aware of this during your confirmation call. It is the passholder's responsibility to advise Jah Know Tours of all allergies. Other animals and/or pets are not permitted aboard tours or activities.
Menu & Drinks Policy
Meals, Drinks, & Snacks
It is the passholder's responsibility to advise Jah Know Tours of all allergies, food restrictions, and dietary preferences. Snacks provided include fruits, vegetables, and snack bars. Snacks are served on route are provided according to availability and tour operating times and/or routes. Beverage refills are provided as quantities last. Menu items and/or beverages may be used solely in conjunction with adventure and/or excursion packages. All consumption of menu items and beverages must occur within Jah Know Tours property and may not be removed from premises.
Privacy and Cookie Statement
Last Updated: Nov 9, 2021
Jah Know Tours, (“we”, “us”, or "Our") values you as our customer and recognizes that privacy is important to you. This Privacy Statement explains how we collect, use, and disclose data when you use our platform and associated services, and tells you how to contact us.
Privacy Statement Summary
This is a summary of our Privacy Statement. To review our Privacy Statement in full, please scroll down.
What does this Privacy Statement cover?
This Privacy Statement is designed to describe:
How and what type of personal information we collect and use
When and with whom we share your personal information
What choices you can make about how we collect, use, and share your personal information
What personal information do we collect and use, and how do we collect it?
We collect personal information when:
You give us the information
We collect it automatically
We receive it from others
When you sign up to receive offers or information, or make a booking using our platform, you give us your personal information. We also collect such information through automated technology such as cookies placed on your browser, with your consent where applicable, when you visit our sites or download and use our Apps. We also receive information from affiliated companies, as well as business partners and other third-parties, which help us improve our platform and associated tools and services, update and maintain accurate records, potentially detect and investigate fraud, and more effectively market our services.
How is your personal information shared?
Your personal information may be shared to help you book your travel and/or vacation, assist with your travel and/or vacation stay, communicate with you (including when we send information on products and services or enable you to communicate with travel providers and/or property owners), and comply with the law. The full Privacy Statement details how personal information is shared.
What are your rights and choices?
You can exercise your data protection rights in various ways. For example, you can opt out of marketing by clicking the “unsubscribe” link in the emails, in your account as applicable, or contacting our customer service.
How to contact us
You can also contact us as described below in the “Contact Us” section at the bottom of this page to ask questions about how we handle your personal information or make requests about your personal information.
Categories of Personal Information We Collect
When you use our platform, Apps, or associated tools or services, we may collect the following kinds of personal information from you as needed:
Name, email address, telephone number, and home, business, and billing addressees
Government issued Identification required for booking or identity verification, such as passport, driver’s license, and government redress numbers, and for vacation property owners, tax identification number
Payment information such as payment card number, expiration date, and billing address
Travel-related preferences and requests such as favorite destination and accommodation types, and special dietary and accessibility needs, as available
Loyalty program and membership information
Birth date and gender
Images, videos, and other recordings
Social media account ID and other publicly available information
Communications with us (such as recordings of calls with customer service representatives for quality assurance and training purposes)
Searches you conduct, transactions, and other interactions with you on our online services and Apps
Other communications that occur through the platform among partners and travelers, and in-group chat and traveler-collaboration tools
The searches and transactions conducted through the platform
Data you give us about other people, such as your travel companions or others for whom you are making a booking
Information we receive about you from other Expedia Group companies and third parties such as our business and affiliate partners and authorized service providers which may include updated contact information, demographic information, interests, and purchase history, which we may add to your account or profile and use for market research and analysis
When you install any of our apps or use our platform, we automatically collect the following types of information from your device:
Unique device identification numbers
Internet browser-type (such as Firefox, Safari, Chrome, and Internet Explorer)
Internet Service Provider
How your device has interacted with our online services, including the pages accessed, links clicked, trips viewed, and features used, along with associated dates and times
Details of any referring website or exit pages, as well as general geographic location (such as at the country or city-level)
When you download and use any of our mobile apps, we collect certain technical information from your device to enable the app to work properly and as otherwise described in this Privacy Statement. That technical information includes:
Device and telephone connectivity information such as your carrier, network type, network operator, subscriber identity module ("SIM") operator, and SIM country
Operating system and version
Performance and data usage
Usage data, such as dates and times the app accesses our servers, the features and links clicked in the app, searches, transactions, and the data and files downloaded to the app
Device settings selected or enabled, such as Wi-Fi, Global Positioning System ("GPS"), and Bluetooth (which may be used for location services, subject to your permission as explained below)
Mobile device settings
Other technical information such as app name, type, and version as needed to provide you with services
Permissions for Location-Based Services:
Depending on your device’s settings and permissions and your choice to participate in certain programs, we may collect the location of your device by using GPS signals, cell phone towers, Wi-Fi signals, Bluetooth or other technologies. We will collect this information, if you opt in through the app or other program (either during your initial login or later) to enable certain location-based services available within the app (for example, locating available lodging closest to you). To disable location capabilities of the app, you can log off or change your mobile device’s settings.
Use of Personal Information
We use your personal information for various purposes described below, which depend on the site you visit or the app you use.
Your Use of Online Sites, Apps, and Services:
Book the requested travel or enable vacation property booking
Provide services related to the booking and/or account
Create, maintain, and update user accounts on our platform and authenticate you as a user
Maintain your search and travel history, accommodation and travel preferences, and similar information about your use of Our platform and services, and as otherwise described in this Privacy Statement
Enable and facilitate acceptance and processing of payments, coupons, and other transactions
Administer loyalty and rewards programs
Collect and enable booking-related reviews
Communications and Marketing:
Respond to your questions, requests for information, and process information choices
Enable communication between you and the travel supplier like hotels and vacation property owners
Contact you (such as by text message, email, phone calls, mail, push notifications, or messages on other communication platforms) to provide information like travel booking confirmations and updates, for marketing purposes, or for other purposes as described in this Privacy Statement
Market our products and services, optimize such marketing to be more relevant to you, and measure and analyze the effectiveness of our marketing and promotions
Administer promotions like contests, sweepstakes, and similar giveaways
Other Business Purposes and Compliance
Conduct surveys, market research, and data analytics
Maintain, improve, research, and measure the effectiveness of our sites and apps, activities, tools, and services
Monitor or record calls, chats, and other communications with our customer service team and other representatives, as well as platform communications between or among partners and travelers for quality control, training, dispute resolution, and as described in this Privacy Statement
Create aggregated or otherwise anonymized or deidentified data, which we may use and disclose without restriction where permissible
Promote security, verify identity of our customers, prevent and investigate fraud and unauthorized activities, defend against claims and other liabilities, and manage other risks
Comply with applicable laws, protect our and our users’ rights and interest, defend ourselves, and respond to law enforcement, other legal authorities, and requests that are part of a legal process
Comply with applicable security and anti-terrorism, anti-bribery, customs and immigration, and other such due diligence laws and requirements
Operate our business using lawful business purposes and as permitted by law
Lawful bases for processing:
We will collect personal information from you only (i) where the personal information is necessary to perform a contract with you (e.g., manage your booking, process payments, or create an account at your request), (ii) where the processing is in our legitimate interests and not overridden by your rights (as explained below), or (iii) where we have your consent to do so (e.g., sending you marketing communications where consent is required). In some cases, we will have a legal obligation to collect personal information from you such as where it is necessary to use your transaction history to complete our financial and tax obligations under the law.
If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information).
Certain countries and regions allow us to process personal information on the basis of legitimate interests. If we collect and use your personal information in reliance on our legitimate interests (or the legitimate interests of any third-party), this interest will typically be to operate or improve our platform and communicate with you as necessary to provide our services to you, for security verification purposes when you contact us, to respond to your queries, undertaking marketing, or for the purposes of potentially detecting or preventing illegal activities.
We may in some cases use automated decision-making, for example, in relation to assessing fraudulent transactions or suspicious activity on our site. As part of this processing, automated decisions may be made by putting your personal information into a system and the decision is calculated using automatic processes. If you pose a fraud risk, this may affect your ability to book on our site. You may have rights in relation to automated decision making, including the ability to request a manual decision-making process instead or contest a decision based solely on automated processing. If you want to know more about your data protection rights, please see the Your Rights and Choices section below.
Sharing of Personal Information
We share your personal information as described below and in this Privacy Statement, and as permitted by applicable law.
Our Companies. We share your personal information, our companies share, access and use your personal information as described in this Privacy Statement.
Third-party service providers. We share personal information with third-parties in connection with the delivery of services to you and the operation of our business (for example, to provide credit card processing, customer service, business analytics, and fraud prevention and compliance services, and to serve you with advertising tailored to your interests). These third-party service providers are required to protect personal information we share with them and may not use any directly identifying personal information other than to provide services we contracted them for. They are not allowed to use the personal information we share for purposes of their own direct marketing (unless you have separately consented with the third-party under the terms provided by the third-party).
Travel suppliers. We share personal information with travel-related suppliers such as hotels, airlines, car-rental companies, insurance, vacation-rental property owners and managers, and where available, activity providers, rail, or cruise lines who fulfill your booking. Please note that travel suppliers may contact you to obtain additional information if and as required to facilitate your booking or to otherwise provide the travel or associated services.
Business partners and offers. If we promote a program or offer a service or product in conjunction with a third-party business partner, we will share your information with that partner to assist in marketing or to provide the associated product or service. In most of those cases, the program or offer will include the name of the third-party business partner, either alone or with ours, or you will be redirected to the website of that business with notice. An example of such a business-partner relationship would be a third-party loyalty program for which you could earn points by completing a booking on our platform.
Legal rights and obligations. We may disclose your personal information to enforce our policies, or where we are permitted (or believe in good faith that we are required) to do so by applicable law, such as in response to a request by a law enforcement or governmental authority, in connection with actual or proposed litigation, or to protect and defend our property, people and other rights or interests. We may also share your personal information pursuant to a subpoena or other legal request, or as necessary to remit certain taxes in the course of processing payments as required by law or legal process.
Corporate We may share your personal information in connection with a corporate transaction, such as a divestiture, merger, consolidation, assignments or asset sale, or in the unlikely event of bankruptcy. In the case of any acquisition, we will inform the buyer it must use your personal information only for the purposes disclosed in this Privacy Statement.
Your Rights and Choices
You have certain rights and choices with respect to your personal information, as described below:
You can control our use of certain cookies by following the guidance in our Cookie Statement, below
You can update the accuracy of your information at any time by contacting us
If you no longer wish to receive marketing and promotional emails, you may unsubscribe by clicking the ‘unsubscribe’ link in the email. Please note that if you choose to unsubscribe from or opt out of marketing emails, we may still send you important transactional and account-related messages from which you will not be able to unsubscribe
If we are processing your personal information on the basis of consent, you may withdraw that consent at any time by contacting us. Withdrawing your consent will not affect the lawfulness of any processing that occurred before you withdrew consent and it will not affect our processing of your personal information that is conducted in reliance on a legal basis other than consent
Certain countries and regions provide their residents with additional rights relating to personal information. These additional rights vary by country and region and may include the ability to:
Request a copy of your personal information
Request information about the purpose of the processing activities
Delete your personal information
Object to our use or disclosure of your personal information
Restrict the processing of your personal information
Opt-out of the sale of your personal information
Port your personal information
Request information about the logic involved in our automated decision-making used in our fraud prevention practices and the result of such decisions
In addition to the above rights, you may have the right to complain to a data protection authority about our collection and use of your personal information. However, we encourage you to contact us first so we can do our best to resolve your concern.
International Data Transfer
The personal information we process may be transmitted or transferred to countries other than the country in which you reside. Those countries may have data protection laws that are different from the laws of your country.
The servers for our platform are located in the United States, and Our companies and third-party service providers operate in many countries around the world. When we collect your personal information, we may process it in any of those countries.
We have taken appropriate steps and put safeguards in place to help ensure that your personal information remains protected in accordance with this Privacy Statement. For example, any data transfers between our group companies are governed by our intragroup agreements which incorporate strict data transfer terms (including the European Commission's Standard Contractual Clauses, for transfers from the EEA) and require all group companies to protect the personal information they process in accordance with applicable data protection law. In addition, certain Expedia Group U.S. affiliates have certified with the EU-U.S. and Swiss-U.S. Privacy Shield, as explained below in the "Privacy Shield" section.
We also require that third-party service providers to whom a data transfer is made has appropriate safeguards in place to protect your personal information, in compliance with applicable data protection law. The particular measures used will depend on the service provider, and our agreements with them may include European Commission approved Standard Contractual Clauses, the service provider's certification under the EU-U.S. and/or Swiss-U.S. Privacy Shield certification, or reliance on the service provider's Binding Corporate Rules, as defined by the European Commission.
Certain Expedia Group U.S. affiliates have certified to the EU-U.S. and Swiss-U.S. Privacy Shield frameworks and that we adhere to the Privacy Shield Principles of Notice, Choice, Accountability for Onward Transfers, Security, Data Integrity and Purpose Limitation, Access, and Recourse, Enforcement, and Liability for personal information from the EU, Switzerland, and the United Kingdom. Such Expedia Group U.S. affiliates will continue to adhere to the Privacy Shield frameworks and Principles even though the CJEU determined in July 2020 that the EU-U.S. Privacy Shield framework is no longer an adequate transfer mechanism for the transfer of EU personal information to the U.S. For more information about the Privacy Shield principles, please visit: www.privacyshield.gov.
We want you to feel confident about using our platform and all associated tools and services, and we are committed to taking appropriate steps to protect the information we collect. While no company can guarantee absolute security, we do take reasonable steps to implement appropriate physical, technical, and organizational measures to protect the personal information that we collect and process.
We will retain your personal information in accordance with all applicable laws, for as long as it may be relevant to fulfill the purposes set forth in this Privacy Statement, unless a longer retention period is required or permitted by law. We will deidentify, aggregate, or otherwise anonymize your personal information if we intend to use it for analytical purposes or trend analysis over longer periods of time.
The criteria we use to determine our retention periods include:
The duration of our relationship with you, including any open accounts you may have with Our companies, or recent bookings or other transactions you have made on our platform
Whether we have a legal obligation related to your personal information, such as laws requiring us to keep records of your transactions with us
Whether there are any current and relevant legal obligations affecting how long we will keep your personal information, including contractual obligations, litigation holds, statutes of limitations, and regulatory investigations
Types of cookies and similar technologies
Cookies are small pieces of text sent as files to your computer or mobile device when you visit most websites. Cookies may be delivered by us (first party cookies) or delivered by a third-party partner or supplier (third-party cookies). Cookies are either session cookies or persistent cookies. Session cookies enable sites to recognize and link the actions of a user during a browsing session and expire at the end of each session. Persistent cookies help us recognize you as an existing user and these cookies are stored on your system or device until they expire, although you can delete them before the expiration date.
Other similar technologies
Web beacons, gifs, and clear gifs are tiny graphics, each with a unique identifier that are embedded invisibly on sites and in emails. Web beacons allow us to know if a certain page was visited or if ad banners on our sites and other sites are effective. We also use web beacons in our HTML-based emails to let us know whether our emails have been opened by recipients, which helps us to gauge the effectiveness of certain communications, promotions, and marketing campaigns.
Proximity based beacons send one-way signals over very short distances, to communicate with associated mobile apps installed on your phone. They can notify you, for example, about experiences related to your trip and can alert you to related deals or promotions. Beacons communicate with your device only when you are in close proximity and only if you have given consent within the relevant mobile application.
Pixels are small objects embedded into a web page that are not visible to the user. We use pixels to deliver cookies to your computer, facilitate the log-in process, monitor the activity on our sites, and deliver online advertising.
Tags are small pieces of HTML code that tell your browser to request certain content generated by an ad server. We use tags to show you relevant advertising and promotions.
Local Storage Objects, such as HTML 5, are used to store content and preferences. Third-parties with whom we partner to provide certain features on our site to display advertising based upon your web browsing activity use Local Storage Objects to collect and store information.
All of the technologies described above will be collectively referred to in this Cookie Statement as “cookies”.
Help us improve your experience when visiting our sites
Fulfill transactions and ensure our sites perform as intended
Remember your preferences, such as language, region, or currency
Provide you with relevant advertising and analyze performance of the ads
Enable you to return to previous travel searches
Identify errors on our sites
Help with data protection and potentially detect and investigate malicious or fraudulent activity
Help us understand traffic to our site, including time and date of the visit, time and date of the last visit, and other information
Analyze how well our sites are performing
Types of information collected by cookies
The types of information that we collect through cookies include:
Internet Service Provider
Whether you have responded to, or interacted with, an advertisement
Referring or referred links or URLs
Features used and activities engaged in on our sites and in our apps
See the above Categories of Personal Information We Collect section for more information on what types of information are collected automatically.
Types and functions of cookies
Certain cookies are required or “essential” for our sites to function as intended. Essential cookies are necessary for you to navigate our site and use certain features like logging in to your account and managing your bookings. These cookies are also used to remember security settings that allow access to particular content. Lastly, we use essential cookies to collect information on which web pages visitors go to most, so we can improve our online services. You are not able to opt out of essential cookies.
Other Types of Cookies
We also use other types of cookies to make our site engaging and useful to you:
Functional Cookies. We want to make sure when you visit our site, your preferences (such as your preferred language), settings, and previous searches are remembered. Functional cookies enhance your experience on any company’s site.
Analytics Cookies. We use analytics cookies to:
Understand our site’s performance and how it is used, including the number of visitors, how long you stay on the site, and which parts of the site you visit. We can see details about how visitors interacted with the site, like the number of clicks visitors made on a given page, their mouse movements and scrolling activity, the search words visitors used, and the text visitors enter into various fields
Test different designs and features for our site
Monitor how our visitors reach our sites
Determine effectiveness of our advertising
Improve our services, including your experience on our site
Some analytics cookies can perform tasks essential and/or functional to online services like enabling site improvements and testing changes on a site.
Advertising Cookies. Expedia Group and our third-party advertising partners may use advertising cookies to show you advertisements both on and off our sites that are based on your interests. We may allow third-parties to collect information about your online activities through cookies to perform their services and may combine the information that they collect about you on our sites with other information that they have collected. These third-parties include business partners who collect information when you view or interact with one of (1) their advertisements on our sites or (2) our advertising or booking information on their sites and advertising networks, which collect information about your interests when you view or interact with one of the advertisements or tracking mechanisms they place on many different sites on the Internet. Our partners may make assumptions about your interests, characteristics, or preferences and add you to groups based on those assumptions in order to show you tailored advertisements. Expedia Group does not have access to the cookies these third-parties may use to collect information about your interests, and the information practices of these third-parties are not covered by this Cookie Statement or our above Privacy Statement. Some of these companies are members of the Network Advertising Initiative, which offers a single location to opt out of ad targeting from member companies.
Your information choices
You can choose not to receive tailored online advertising on this site and other sites and learn more about opting out of having your information used for tailored advertising purposes by accessing one of the following resources:
For EEA, Switzerland, and UK: http://www.youronlinechoices.eu/
For Canada: http://youradchoices.ca/choices/
For U.S. and rest of world:
Note that if you choose not to receive tailored ads, you will still see online advertisements, but they will be general and less relevant to you.
How can you manage your cookies?
Do-Not-Track Signals and Similar Mechanisms.
Some web browsers may transmit "do-not-track" signals to sites with which the browser communicates. Because of differences in how web browsers incorporate and activate this feature, it is not always clear whether users intend for these signals to be transmitted, or whether users are even aware of them. Participants in the leading Internet standards-setting organization that is addressing this issue are in the process of determining what, if anything, sites should do when they receive such signals. We currently do not take action in response to these signals. If and when a final standard is established and accepted, we will reassess our sites’ responses to these signals and make appropriate updates to this Cookie Statement.
If you have any questions or concerns about our use of your personal information, please contact us at 1-888-982-4547.
Updates to Privacy Statement
We may update this Privacy Statement in response to changing laws or technical or business developments. You can see when this Privacy Statement was last updated by checking the “last updated” date displayed at the top of this Statement.